Dynamics 365 Customer Service

Strengthen customer loyalty sustainably

Efficient multi-channel customer communication

Automated processes

E-mail, telephone, chat, Whatsapp, SMS and chat

Satisfied customers are also loyal customers. A customized customer journey is therefore essential for increasing your customer loyalty. This is positively influenced above all by an all-round personalized customer experience.

With Dynamics Customer Service, you can access customer information collected from various platforms at any time. This includes, for example, orders, inquiries and complaints. This enables you to communicate with your customers in a more personalized and consistent way and map their needs precisely.

With Dynamics Consulting, you are also able to receive customer inquiries from any communication channel in order to create the best possible customer experience. You can also interact with your customers on different channels and apps without losing context. These dialogs can take place via telephone, email, messenger services and social media. You interact on the customer's preferred channel and always keep an eye on the context of the inquiry.

With the help of AI-based analysis tools, you can identify standard cases and behavioral patterns. Each support case contributes to the system's further knowledge development in order to handle future processes even better. Strengthen the connection to your customers through intelligent customer service and customized customer journeys. Also support your employees with the effective tools in the Somnitec Helpdesk.

Thanks to the automation of Dynamics Customer Services, the right information and tools are made available to you at the right time. We set up the solution to suit your needs. Your company remains agile and can easily keep up with the pace of innovation in the market.

Microsoft 365 Customer Service: The most important features at a glance

Complete overview of the customer contact history

Analysis of customer profiles and conversations

Automation of recurring service processes and tasks using templates

Evaluation of customer service success based on KPIs

Real-time recommendations during customer communication

Conversational chatbots

Analyzing customer sentiment to better respond to their needs

Revolutionizing customer service: Personalization, multi-channel strategies and automation with Dynamics 365

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