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magellan is looking to fill the following full-time position at the earliest opportunity for its locations in Cologne and Essen:

Senior IT Support Provider (w/m/d)

Your responsibilities

You will enrich our support team in the following ways:

  • Maintenance of our customers’ IT environments
  • Solve our customers’ technical challenges
  • Compliance with predefined Service Level Agreements (SLAs)
  • Processing of escalated matters and coordination of IT support providers
  • Transform technical information into concrete recommendations for our customers
  • Constantly improve the IT environments of our customers

What you need to bring with you

Our team is looking for:

  • Motivation, a sense of responsibility, technical understanding, and rapid comprehension
  • Willingness to learn lots
  • Knowledge of modern telecommunications and data network structures (LAN, WAN, WLAN)
  • Knowledge of network topologies, network protocols (routing, switching) and IT security (Next Generation firewalls, IDS, IPS, etc.)
  • Prior experience with manufacturers such as Palo Alto Networks, Fortinet, Extreme Networks
  • Ideally, substantial professional experience in IT security and IT infrastructure
  • Reliability and strong teamwork skills, customer-oriented with a passion for communication
  • Excellent German and English skills

What we offer

Our team wants you to feel at home with us. That’s why we offer:

  • Diverse and challenging activities in an innovative, growth-oriented company
  • Flat hierarchies and short decision-making pathways
  • Safe and attractive workplace
  • Open-ended employment contract
  • Performance-oriented payment
  • A range of employee services and social benefits, e.g. refreshments at the workplace, Interfit sports program, various educational opportunities, capital accumulation benefits, modern technological equipment

Interested? If so, we look forward to receiving your application complete with all relevant documents and information about your earliest possible starting date.

Please contact us by email (only) at: job-noc@magellan-net.de

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